Summary
Engineering executive running a 75-person, two-business-line global organization on an AI-native operating model: agents execute the delivery lifecycle on one production business line while humans hold roadmap, specification ratification, and release authority. The delivery record shows the model works — 100% on-time delivery against executive-committed roadmap dates across five consecutive years (20 quarters), with 99.95% platform availability over three consecutive years. Ownership spans architecture, security, continuity and reliability, organization design, Artificial Intelligence (AI) transformation, and multi-year technology strategy across commercial Software as a Service (SaaS) products and cross-product shared services.
Certainty
100%
On-time delivery against executive-committed roadmap dates, five consecutive years.
Stability
99.95%
Platform availability across the product portfolio, three consecutive years.
Breadth
$500M
Revenue enabled through a common identity platform serving every product line.
Competence
5
Production AI systems personally architected, built, and shipped.
Experience
Senior Director, Engineering
Apr 2026 – Present
insightsoftware · Raleigh–Durham, NC (Remote)
- Lead a 75-person globally distributed engineering organization across two global business lines — Foundational Shared Services and Financial Tools — with 8 direct reports and 5 manager/senior-manager leaders, supporting 75%+ of company Annual Recurring Revenue (ARR), ~$35M direct.
- Authored the organization's standard Agile engineering process with AI agents as first-class participants and deployed it across four engineering teams; progressed one business line to agent-run delivery across the engineering lifecycle, with humans retaining roadmap, spec ratification, and release authorization.
- Built the engineering foundations for safe production AI: strengthened automated testing, enriched product documentation, and instituted human and mechanical quality gates enabling AI-assisted coding, testing, and spec-driven development in production.
- Delivered 100% on-time against executive-committed roadmap dates for five consecutive years — spanning Engineering Manager, Director, and Senior Director tenure — while sustaining 99.95% availability across the product portfolio for three consecutive years.
- Enabled $500M in revenue through a common identity platform serving every product line, personally driving the cross-product architecture.
- Own technical direction for cross-product architecture, security, reliability, staffing, organization design, build-vs-buy decisions, continuity, technical debt, automation, and multi-year technology roadmaps.
- Personally architected, built, and shipped 5 production AI systems; designed and built an end-to-end New Product Introduction (NPI) platform spanning ideation, gated engineering execution, feature tracking, first-adopter rollout, and lifecycle program management.
- Accountable for vulnerability and security-incident remediation, penetration-test findings, Disaster Recovery / Business Continuity (DR/BC) architecture, regional data residency, and the engineering evidence supporting ISO compliance.
- Serve as engineering counterpart to Product VPs; align with the CPO, President, General Managers, Engineering VPs, and Customer Success / Professional Services leadership on portfolio strategy, customer commitments, investment priorities, and delivery.
Director, Software Engineering
Aug 2021 – Mar 2026
insightsoftware · Raleigh–Durham, NC (Remote)
- Led engineering for the Foundational Shared Services business line — three products within the line plus two additional heterogeneous products — with approximately 35 engineers across globally distributed teams, three manager direct reports, and two individual-contributor direct reports, and was promoted to Senior Director on a five-year path of expanding scope.
Engineering Manager
Apr 2021 – Jul 2021
insightsoftware · Raleigh–Durham, NC (Remote)
- Joined as Engineering Manager and was promoted to Director within four months.
Application Engineering Team Lead
Apr 2020 – Apr 2021
TKXS · Raleigh, NC
- Modernized a legacy product using the strangler pattern and C#/.NET Core microservices, eliminating hundreds of development and maintenance hours annually.
- Redesigned the engineering operating model, reducing feature-team interruptions by 90%, infrastructure outage mean time to recovery by 85%, and production defects by 50% through CI/CD test automation.
Senior Manager, Cloud Platform Operations (Contract)
Oct 2018 – Apr 2020
Cisco Systems · Research Triangle Park, NC
- Built and led a follow-the-sun cloud operations team for an internal cloud service, cutting mean time to recovery from 1–2 weeks to under 24 hours, reducing support escalations by 90%, and sustaining 100% resource availability across four global regions.
Manager, Software Engineering / Senior Integration Analyst
Oct 2015 – Oct 2018
Connecture · Raleigh, NC
- Led a distributed global team of eleven supporting project teams representing $45M in revenue, and standardized how DevOps and integrations were engaged, saving approximately 30 person-hours per week and reducing escalations by 40%.
Business Intelligence Developer
Aug 2013 – Nov 2015
Harnett Health · Dunn, NC
- Led payer-mix optimization that recaptured $3M in funding and avoided $5M in costs over 90 days, working in a position of public trust with protected health information under HIPAA.
Skills
Engineering leadership, organization design, Artificial Intelligence (AI) transformation, agentic engineering, spec-driven development, Agile engineering process design, .NET Core, C#, Python, Software as a Service (SaaS) architecture, distributed systems, cloud platforms (AWS, Azure, GCP), Kubernetes, Docker, CI/CD, platform engineering, shared services, identity and access management, security and compliance (ISO), Disaster Recovery / Business Continuity (DR/BC), technical strategy, build-vs-buy analysis, technical debt management, delivery management, roadmap planning, executive stakeholder management.
Education
Master of Science, Computer Science
Georgia Institute of Technology · 2024
Specialization: Interactive Intelligence (Artificial Intelligence and Human-Computer Interaction).
Master of Business Administration
North Carolina State University, Jenkins Graduate School of Management · 2013
Concentration: Entrepreneurship and Marketing. HiTEC Fellowship.
Bachelor of Science, Computer Science
North Carolina State University · 2009
Coursework: Agile development, networking.
Certifications
Project Management Professional (PMP) — Project Management Institute — License #2561807, 2019.
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Designed and produced with the same AI-native workflow described on this site — spec-driven, agent-executed, human-ratified.